ECM support & maintenance
Get technical and strategic advice on application quality, new functionalities, security, and training.
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Upgrade and installation support
We offer a comprehensive set of services offerings designed to support you with ECM installations, migrations, and upgrades for your existing applications. Depending on your needs, our ECM experts can either directly handle the various tasks related to installation, upgrade, or migration projects -- or can provide your IT staff or partners with the technical advice and oversight needed to help you quickly and successfully complete your projects.
Application maintenance
Get complete cross-platform technical assistance from our ECM team of highly skilled support and maintenance experts. For your application, document management platform, we help you with remote technical support, 24x7 support for business-critical outages, online self-help resources, and unlimited electronic and voice access (where available) through our world-class global COEs.
System monitoring & health checks
With Sedin ECM services, now monitor your business applications solutions easily no matter where they run: on premises or in any cloud environment. Our certified ECM experts can manage BA components, their underlying infrastructure and their overall interoperability to ensure its operating at peak performance. This proactive application health monitoring helps to protect the productivity of users and optimize their customer experience.
Configure and customize applications
Transform your business quickly and effectively by taking advantage of our holistic configuration service and support plans, custom application development, proven best practices, and deep industry knowledge. Focus on your business and customer relationships while we keep your data safe and reliable.