Full-cycle asset management for utilities to streamline operations and manage complex assets.




9 Months


  • IBM Maximo Services

Tech used

  • IBM Maximo

Helped in improving the public utility asset management and maintenance processes in a short time

The client was constantly faced with challenges such as lack of connectivity which led to interruptions in work, regression of manual processes, and limited use amongst field technicians. And difficult situations like this called for a different approach which was fulfilled by the EAM360 mobile app. After performing a fit GAP analysis, scrutiny of essential VS desirable requirements and conducting vendor interviews- EAM360, powered by Maximo was chosen to implement COH’s implementation solution. 


What we anticipated along the journey

With no let up in safety, service standards and modernizing their delivery assets, the client is faced with increasingly challenges to do more with less. 

  • Managing huge volumes of Asset & location data (800K+) from a mobile platform

  • Complying with highly secure identity, access & security standards

  • Offline mapping features to facilitate work in remote places

  • Non-tech savvy and ageing workforce


How we enhanced the public utility asset management lifecycle for a city with our mobile app

As a leading EAM mobile solution provider, we assigned multiple features and components of applications dedicated for technicians/supervisors, storekeepers and managers. This assisted them with efficiently managing Work Order, Service Requests, Locations, assets, etc across different locations from anywhere at any time. A few key solutions offered were:

  • View Work Assignments with real time notifications & route map with turn-by-turn directions.

  • Update Work Actual -Material, Tools, Labor, Log with photos/videos, Failure codes & Classification/Specification attributes.

  • Integrated with the ESRI ArcMap to view with feature services/layers and its associated Locations, Assets and Work orders in mobile.

  • Integration with the existing SharePoint platform for efficient document management.

  • Create Service Requests/ Work Orders for single or multi-assets from the ArcMap, Asset drill-down, Beacon or Bar/QR Code.

  • Download 800,000+ asset/location records in the mobile app for offline access to work in underground and remote working environments.

  • Perform physical count, issue return & receipts with efficient Inventory & Purchase Management.


Empowering the client to make informed decisions for their business

  • The simple and user friendly UI & UX of the application has enabled ease in adaptability and usage of the system.

  • Significant improvements in wrench time/ productivity due to faster data entry (from 10 minutes to 2 minutes per work order) and offline availability of geospatial data.

  • Reduced backlog due to real-time work assignments and also increased opportunity for maintenance with features to view nearby open work orders from the mobile app which helps to complete the work while visiting works locations.

  • Better work control due to easy access to availability of safety alerts and safety documents in the Mobile App on the go.

  • Inventory accuracy & Reduced stock-outs due to effective recording of material usage from the mobile app

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