Starz is a leading global media and entertainment company producing premium streaming content for worldwide audiences. They offer subscribers over 7000 distinct television episodes and feature films, including original series and first-run movies across multiple platforms. The client's previous IT support was underperforming, causing excessive time managing issues and affecting DevOps team productivity.
Sedin Technologies found that Starz needed a fully managed 24/7 DevOps support strategy to ensure five 9's availability for their critical streaming environment. Their assessment showed that Starz's internal IT Operations team handled routine issues instead of focusing on value-adding activities. Sedin aimed to set up continuous monitoring while creating proper documentation and standard procedures for smooth operations.
Client couldn't effectively scale support due to missing runbooks and system documentation.
Round-the-clock monitoring was essential to maintain five 9's availability for critical infrastructure.
Managing cloud infrastructure requires immediate recognition and resolution of issues.
Sedin Technologies implemented a comprehensive DevOps support strategy with a Managed Services Model guaranteeing high availability with quality response times.
