How Sedin Technologies Helped Deliver Five 9's (99.999%) Availability for Critical Streaming Infrastructure at Starz
The Beginning
Starz is a leading global media and entertainment company producing premium streaming content for worldwide audiences. They offer subscribers over 7000 distinct television episodes and feature films, including original series and first-run movies across multiple platforms. The client's previous IT support was underperforming, causing excessive time managing issues and affecting DevOps team productivity.
The Discovery
Sedin Technologies found that Starz needed a fully managed 24/7 DevOps support strategy to ensure five 9's availability for their critical streaming environment. Their assessment showed that Starz's internal IT Operations team handled routine issues instead of focusing on value-adding activities. Sedin aimed to set up continuous monitoring while creating proper documentation and standard procedures for smooth operations.
The Hurdles & The Leaps
Lack of Documentation
Hurdle
Client couldn't effectively scale support due to missing runbooks and system documentation.
24/7 Coverage Requirements
Hurdle
Round-the-clock monitoring was essential to maintain five 9's availability for critical infrastructure.
Issue Identification and Resolution
Hurdle
Managing cloud infrastructure requires immediate recognition and resolution of issues.
The Transformation
Sedin Technologies implemented a comprehensive DevOps support strategy with a Managed Services Model guaranteeing high availability with quality response times.
Technologies
