Explore how we helped reduce work order processing time by 80% at the City of Henderson
The Beginning
The City of Henderson public utilities department manages complex infrastructure with over 800,000+ asset and location records. It faced significant challenges, including poor connectivity causing work interruptions, manual processes, and limited technology adoption among its aging workforce. Field technicians struggled with disconnected systems, which affected their ability to maintain safety standards.
The Discovery
Sedin performed a fit GAP analysis to quickly improve the city's utility asset management processes. After examining essential requirements and conducting vendor interviews, EAM360 powered by Maximo proved the best solution. We devised a plan to implement mobile capabilities with offline functionality, simplify work order processes, and boost technician productivity even remotely without compromising data integrity or accessibility.
The Hurdles & The Leaps
High no. of asset data
Hurdle
The challenge of handling high volume asset and location records on mobile devices.
Aging workforce
Hurdle
Staff unfamiliar with modern technology solutions created adoption barriers.
Poor connectivity
Hurdle
Field technicians frequently worked in areas with limited network connectivity.
The Transformation
Sedin Technologies implemented EAM360, a mobile app powered by IBM Maximo, improving the City of Henderson's asset management capabilities through several key changes.
Technologies
