Shared Services Model
Our shared pool of consultants, from Functional & Technical experts, Maximo SMEs, Web sphere administrators and more experts provide end-to-end support services to businesses for their various needs. Whether you face issues related to your performance, have Maximo-related concerns, environment issues or would like to optimize your processes, our team can address every concern you have to help you achieve your goals better.
Help Desk & System Administration
To ensure the seamless functioning of any implementation we’ve provided, we provide you with a dedicated help desk that serves as the single point of contact for your business. This facility provides you with support for any escalation or concerns you may have, provides support for tickets your team raises, and collaborates with your key users to solve issues and improve adoption. Our team also drives continuous improvement for your implementation through advanced root cause analysis, developing enhancements and identifying opportunities for improvement.
Reduce the number of failures and tickets you get through advanced failure analysis. Our services help you determine the root cause of your failures by analyzing patterns in your data and identifying performance bottlenecks, vulnerabilities etc. We also make adopting Maximo for your business easier—our experts closely analyze your scenarios to help improve the way you onboard and migrate to Maximo with ease.
Every time you have a need for configuration support, our experts can help. Whether you wish to implement Maximo for a new site/ cluster of your business, or implement organization-wide, we help you handle new deployments and rapidly set up working standards.
Integrations with ERP, SAP and other systems
Besides end-to-end implementations, we also ensure that the EAM solution we establish is fully and seamlessly integrated with your ERP system and any other procedures you currently have in place. We are adept at integrations with GIS, BIM systems etc, and support the implementation of SAP and Oracle adapter for business.
Dedicated 24/7 Support
End-to-end dedicated support from our consultants for everything from incident management, problem management and more requirements. We also arrange for regular project meetings, help you perform seamless change management, provide training to users and handle a variety of other service requests.