Customers Expectations

Enterprise resource planning (ERP) software is one if not the most important investment for growing organizations. But how can business and IT decision makers ensure that most possible return on that investment, not only today but well into the future? The answers are based on two essential considerations; the ability to modernize their current solution and, of course, choosing the right solution in the first place!

CIOs and CEOs are confronted with the key question of choosing the right mixture of modernization and costs. Packaged software has become so powerful in recent years that it fulfills the requirements of companies from different industries after a thorough customization process. Nevertheless, case studies and anecdotal evidence show that in many cases ERP implementation projects are demanding and that results do not meet expectations. This triggers the question of whether and how Service vendors are addressing the perceived problems of ERP users. Is there work in progress that will help facilitate the selection and implementation of ERP packaged software for users? Will there be tools available to adopt ERP modules to the specific business processes of a company and taking into account that processes are likely to change over time will there bemechanisms available to adapt the software to changing requirements. Maximize technology and optimize costs are todays enterprise expectations. In a changing and challenging business scenarios, it is imperative to fool proof the business and reap the benefits of the technology while sustaining the profitability.

Packaged business solutions from leading global product vendors cater to the needs of the business challenges. These technologies provide you with an IT landscape to run your enterprise smoothly. However this cannot be achieved through seamless transition and needs expertise and business experts to develop strategies and fulfill the gaps between the system and business.

Key challenges faced by the industries today is the technology landscape and IT systems trail behind the business demands. There is need for quicker turnaround time to business by being flexible and effective to deliver the expectations. Often the IT in industries are considered as supporting entity but plays a vital role in reducing the manual efforts through automations, solutions and interfaces. On the other hand business cannot appreciate the technicalities involved as this is not a key business for non-IT industries. The key to success is bridging this gap between the business and IT to run the business efficiently.